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computer guru's help needed

Brute650i2010-08-08 15:35:15 +0000 #1
ok so the problem is that I have a external hard drive that windows is not recognizing.

when you plug it in you get the normal sound for a device being connected but nothing in my computer and can hear the hard drive begin running

You can view it in Device manager but not disk management

If you go to device manager and go to the properties of the hard drive-volumes it has lines for the all the info, If you push populate these come up instead of the lines

Disk------------- Disk1

Type------------ unknown

Status---------- unreadible

Partition style- NA

capacity-------- 0MB

I did get it to act like it wanted to open but got a Code 1: not installed properly

Attached is a txt file from the results when i run program to tell me what all the usb ports are being used for

any help is greatly appreciated I have done everything I can find on google search with no luck. This is a 1TB hard drive that is almost full so its alot of data to loose.

FYI I will never buy a Western Digital hard drive. Everything I found regarding my problems were 99% from WD HD.

again I know this is a long shot but its worth a shot


Metal Man2010-08-08 15:50:40 +0000 #2
Sorry bro i know just enough to get my self in trouble when it comes to computers LOL.

Just out of curiosity,have you tried plugging it up to a different USB port on your PC?
phreebsd2010-08-08 16:07:06 +0000 #3
if i were you, this is what i would do.

remove the drive from the external enclosure. Its likely a IDE or SATA drive.

both of which you can put in another machine and read the drive directly.

a tb is a lot of data to loose. This might just happen. I've seen a lot of horror stories with these drives (external storage) in that despite having a regular file system (FAT32, NFTS, etc) the data isnt directly readable. I mean it is but it wont look like normal files. that's a possibility,

like i said, if i were you that would be my step 1.
Brute650i2010-08-08 16:46:40 +0000 #4
Yeah a TB is a lot of data. That I really don't want to lose. So your saying take it out of the case and hard wire it in
phreebsd2010-08-08 16:06:10 +0000 #5
there's no hard wiring.

the drive inside plugs up inside the case just as it would into another machine.
Brute650i2010-08-08 17:40:30 +0000 #6
Should have been clearer that's what I meant

just change it from using the USB to like the internal is hooked up, right?
Yesterday2010-08-08 16:50:58 +0000 #7
yeh --^
Yesterday2010-08-08 17:35:04 +0000 #8
if that works, and all checks out, there are other fairly cheap options available to keep it "external" without using the original usb connect
Brute650i2010-08-08 18:50:15 +0000 #9
This sounds like something I don't really want to do. But I guess if I want to try to get the stuff off then ill have to. The drive is still under warrenty but they will only give a new one but not try to recover data
Big D2010-08-08 19:09:27 +0000 #10
If I read this correctly, you guys are telling him to do a direct connect (take it out of the case). The only problem with that is if he does that, he'll void the warranty.

On the other hand, I'm sure the data is probably more valuable than the few hundred the drive cost.
Brute650i2010-08-08 17:31:47 +0000 #11
Its definitely worth more than that in just the pictures from when my cousin was in Iraq and afghan. I'm gonna try some more tmrw and maybe talk to the computer store in town and see what they have to say.

I tried it on windows 7 and it recognized it in drive manager but said it needs initialized and doesn't recognize how big it is.

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